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The Program |
How Communication Coach Works
The Communication Coach program is composed
of a minimum of 50 completely customized simulations that are designed
to build superior (not just acceptable) performance.
- Learners have the opportunity to
listen to and practice handling a variety of realistic conversations
that model how to best perform in that situation.
- You can create a simulation for any
performance that takes place in a conversation, such as sales,
service, collections, technical support, coaching...
- The simulations are divided into
categories for quick and easy decisions about which situations to
practice.
- Learners progress in each simulation
through a powerful learning cycle
that includes:
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listening to an ideal model
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practicing with full or limited support
-
recording a practice conversation
-
reviewing and comparing their recording
to the ideal model
-
refreshing related learning in a
coaching screen
- viewing a video that demonstrates
any related software navigation
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The Communication Coach program typically
represents more than 12 - 20 hours of practice activity and offers the
learner unlimited instructional opportunity to practice and learn at
their own pace.
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There are a variety of ways to reinforce
knowledge and provide instruction including:
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instructional modules
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coaching screens
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category introductions
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instructional videos
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overview screens
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behavioral models
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Brief practice sessions can easily fit
around work schedules or operational demands.
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Supervisors can provide highly focused
feedback and reinforcement, based on a comparison of the ideal model
and the learner's recordings.
Please take a moment to view our
our instructional slide show
on How to use
Communication Coach.
Introduction and Tutorial
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