The Communication Coach program is composed of a minimum of 50 completely customized simulations that are designed to build superior (not just acceptable) performance.
- Learners have the opportunity to listen to and practice handling a variety of realistic conversations that model how to best perform in that situation.
- You can create a simulation for any performance that takes place in a conversation, such as sales, service, collections, technical support, coaching...
- The simulations are divided into categories for quick and easy decisions about which situations to practice.
- Learners progress in each simulation
through a powerful learning cycle
that includes:
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listening to an ideal model
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practicing with full or limited support
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recording a practice conversation
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reviewing and comparing their recording to the ideal model
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refreshing related learning in a coaching screen
- viewing a video that demonstrates any related software navigation
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The Communication Coach program typically represents more than 12 - 20 hours of practice activity and offers the learner unlimited instructional opportunity to practice and learn at their own pace.
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There are a variety of ways to reinforce knowledge and provide instruction including:
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instructional modules
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coaching screens
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category introductions
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instructional videos
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overview screens
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behavioral models
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Brief practice sessions can easily fit around work schedules or operational demands.
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Supervisors can provide highly focused feedback and reinforcement, based on a comparison of the ideal model and the learner's recordings.