Success Sciences brings over 20 years of experience in developing sales, service, collections and management training programs for Fortune 500 companies. Our objective is to help our clients deliver a consistent, branded performance at all points of customer contact leading directly to increased sales, customer retention and profitability.
While we have created state-of-the-art simulation software (Communication Coach) and built over 3000 soft skills simulations, we aren't a software company. Our expertise is in guiding organizations to select, train, and retain the best employees available to fulfill our client's strategic objectives. Specifically, we offer expertise in how to:
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significantly increase sales and collections.
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develop or change cultures to support the skills and commitment to get and maintain a competitive advantage.
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develop and maintain high performance teams.
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develop the foundation leadership skills to guide organizations over time to higher levels of success.
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enhance your selection process leading to higher levels of productivity and lower costs of attrition.
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enhance the skills and commitment of frontline customer contact employees to powerfully serve customers leading to increased customer retention, loyalty and profitability.
Success Sciences, Inc. focuses its resources and expertise in helping its clients to deliver consistent, branded performance at various points of customer contact. We serve a diverse group of companies engaged in the financial services, telecommunications, real estate, hospitality/leisure, airlines, retail, health maintenance and pharmaceuticals industries. Through the introduction of customized blended learning solutions that utilize a computer-based simulation learning system called Communication Coach, we have created dramatic, measurable results in service quality, sales, and collections through more than 11,000 trainees employed at 16 call center locations. Success Sciences has conducted business in the consulting and training industry for more than 17 years and is currently experiencing dramatic growth primarily due to the success of our Communication Coach simulation learning system, Selection Coach, and e-orientation programs. Our traditional classroom based training and our whole systems change management practice are also going through significant growth. It is predicted that revenue in the call center training industry will grow to nearly $1 billion in 2006 and the market for e-learning simulation products and services will be over $6 billion. We are looking to fill a variety of professional positions designed to expand the capabilities of the existing team and to achieve our growth and long term objectives. Click here for further details.